Founded back in 1999, Salesforce is one of the most prominent CRM software companies still in operation today. Their product is aimed at small and medium businesses, and at £20 a month per user is among the most expensive solutions on offer. However, the price comes with benefits, including phone, email, and live chat support for all users – along with a large array of tools.
Integration is at the heart of the Salesforce CRM. Quotes and invoicing can be managed through the system, as well as documents through its storage area. Social media plugins and email tracking options allow all written comms to be handled and analysed in-software. Be aware, though, that Salesforce’s lack of built-in phone lines mean that companies should check the compatibility of their systems to ensure that calls will benefit from CRM reporting.
Salesforce prides itself on its scalability, and there are many very large businesses using the software to run their sales processes. If you’re expecting to grow quickly, Salesforce could be a good choice thanks to its flexibility - plus there’s a pretty large pool of talent trained specifically in this software.
As with most CRMs, Salesforce operates in the cloud and benefits from both browser and app access, which gives users access to tools such as multiple sales pipelines and custom reports – no matter where you are.
Small and medium businesses
Cloud, SaaS, Web
Mobile Android and iOS